The Agent Terms and Conditions attached are issued on 1st July 2016 and are valid for all bookings and rentals from this date.

Ace Rental Cars reserves the right with notice to update Terms and Conditions at such times where amendments are required.

Driving in New Zealand should be a safe and enjoyable experience, If your customers have never driven in NewZealand before, ACE Rental Cars ask that you familirarise them with the recent NZTA Guidelines. https://www.acerentalcars.co.nz/info/new-zealand-driving-safety-rules-licence

RENTAL COLLECTION

ACE New Zealand branches are located ‘off airport’ and on the outskirts of city perimeters.

A courtesy shuttle is provided for collection and return from/to airport terminals and/or local accommodation within a branch defined radius of the location.

For Airport Pick Ups:

Once Customers have collected luggage and cleared customs they should call the local free phone or the branch telephone number to arrange collection.

For Accommodation Pick Ups:

Customers should call the local free phone number or the branch to arrange.

CENTRALISED BRANCH NUMBERS:   NZ Free phone: 0800 50 22 77

For further details of Pick Ups please see section 14. ACE BRANCH LOCATION INFORMATION

Please ensure this information is CLEARLY ADVISED on all booking confirmations.

RATE INCLUSIONS & COMMISSIONS

RATE INCLUSIONS

ACE retail rates are a dynamic variable rate provided in New Zealand Dollars (NZD) and are available at all participating locations in New Zealand.

RATES INCLUDE:

Unlimited Kilometers

GST at 15%

Premium Location Fees

Road User Charges

Damage Cover with excess

24 Hour Roadside Assistance

RATES EXCLUDE:

Reduced or Zero Excess Insurance

One Way Fees

Out of Hours Fees

Fuel

Optional extras

MANDATORY FEES & OUT OF HOURS

The following fees should be collected from the customer at time of booking.

PREMIUM LOCATION FEES

Auckland, Wellington, Christchurch, Queenstown - NZD 12.00

ROAD USER CHARGE

Auckland City - NZD 2.00

The following fees should be quoted to the customer at time of booking but will be collected at time of rental

AFTER HOURS COLLECTION FEE

Out of Hours bookings will only be confirmed if the full customer contact details are provided to ACE Rental Cars at the time of reservation including an email address and local contact telephone number.

After Hours collections are only permitted at the following locations and the below charges will apply.

Auckland Airport, Christchurch Airport - NZD 30.00

*Picton, Queenstown Airport, Wellington Airport, Wellington City - NZD 60.00

*All After Hours reservations are on request through reservations@acerentals.co.nz

A minimum of 72hours advanced booking time is required for all out of hour’s reservations.

If customer contact information is not received within 48hours of the reservation being made. ACE rental cars reserve the right to cancel the reservation.

Ace rental cars will not be responsible for any out of hours bookings not met due to no customer information being provided.

RENTAL CONDITIONS

All rentals are subject to Ace Car Rental Standard Rental Terms & Conditions which are issued with the customers Rental Agreement. A copy of the Rental Terms and Conditions is available on request.

RENTAL PERIOD

A Rental Day consists of a consecutive 24 hours.

When returning a vehicle, a grace period of 59 minutes is permitted, after which the customer is liable for an extra days hire at the current applicable daily rate.

No refunds will be given on unused days.

MINIMUM HIRES
Branch Rentals

1st  May – 22nd Dec :  1 Day

Dec23rd  Dec – 30th April : 2 Days

One Way Rentals

1st  May – 22nd Dec :  3 Days per Island

Dec23rd  Dec – 30th April : 5 Days per Island

FLIGHT NUMBERS

Flight numbers and arrival times are required for all rental reservations with an airport pick up

RENTAL EXTENSIONS

Rental extensions are permitted and will be charged to the customer/renter direct at the applicable daily rate

DEPOSITS/BOND

All rentals are subject to a bond deposit which covers damage excess and additional costs such as fuel, one way fees and optional extras.

ACE only accept a Credit Card for security on the rental vehicle

Debit cards and Cash are not accepted.

The authorisation will be fully released if vehicle is returned undamaged & with a full tank of petrol. If customers select of the Ace Rental Cars Rental Protection options, ACE will only authorise the applicable bond.

Please see section 6. RENTAL PROTECTION OPTIONS for details of Bond Payments Required.

All Reservations should be made in the name of the Authorised Driver/Main Renter.

MINIMUM DRIVER AGE

Minimum 18 years old. No maximum age limit providing the client is still carrying a valid and full license.

DRIVERS LICENSE

All renters must hold a valid full driving license which must be presented at commencement of hire. Provisional, Restricted and Probationary licenses are not accepted.

If an Overseas licenses is not in English it must be accompanied by an International Drivers Permit (IDP) or/and an approved translation document. This must be presented along with the original license.

https://www.nzta.govt.nz/driver-licences/new-residents-and-visitors/approved-translators/

RENTAL PROTECTION OPTIONS

Standard Damage Cover with Excess is included in all the rates. Renter Liability can be reduced through purchasing additional Rental Protection Options

Standard Cover

Includes : Multi-Vehicle damage covered

Excess Liability : NZD 2,000

Bond : NZD 750

Cost per day: Included

ACE Excess Reduction

Includes : Reduced Excess Liability in event of an accident

Excess Liability : NZD 500

Bond : NZD 500

Cost per day: NZD 19

ACE Plus

Includes : Zero Excess Liability in event of an accident, Glass & Tyre Cover, Additional Driver

Excess Liability : NZD 0

Bond : NZD 0

Cost per day: NZD 24

All Rental Protection Options are available locally and are payable direct at each location.

One Way rentals are permitted from on ACE Vehicles.

One Way Fees are dynamically priced dependent on location pickup vehicle availability, demand and movement.

All One Way Fees will be passed back through the XML/API/WEB System Link and included GST

Please ensure all One Way Fees are correctly communicated to the

One Way Fees should be paid direct to the branch on commencement of rental

DRIVING RESTRICTIONS

Ace vehicles are not permitted to be driven on the following roads within New Zealand. Doing so will void any Excess Reduction Policy, if damage occurs due to non-compliance the full bond will be charged.

OPTIONAL EXTRAS

All Optional Extras must be requested at the time of reservation. Ace Car Rentals cannot guarantee availability of these items if not pre-booked.

All Optional Extras Fees are to be paid locally at time of rental.

Child Seats

All children are required by New Zealand Law to travel in child vehicle restraints up to and including the age of 7 Years or 148cms in height.

Rental Fees - NZD 45 per rental

*Please note ACE is unable to provide rear facing infant seats/capsules. NZTA Guidelines state:

Infants and Babies under the age of 1 year should travel in Rear Facing child restraints.

GPS Navigation System

These are subject to availability at time of pick up - NZD 10

Additional Drivers

Additional drivers may be included and covered under the terms of the Rental Agreement provided they present a current Driver License at the commencement of the hire - NZD 2 per day Per Driver

Snow Racks and Chains

Snow Chains : $40 per rental

Ski/Snowboard Racksq : $25 per rental

Ski Racks can only be fitted to the following vehicles.

ALLD - Economy Saver

DDAR - Economy

ECAR - Compact Saver

HDAR - Compact

FWBR - Full Size

JGDR - SUV

FVAR - Van - 8 Seater Saver

GVAR - Van

Important Note:

It is the renter’s responsibility to ensure that Snow Chains are fitted when required during the winter season (June-October) in Queenstown Lake District and Milford Sound.

Renters must also adhere to all local bylaws.

‘At the discretion of an enforcement officer or an authorized officer, the driver of any vehicle may be required to fit snow chains to such vehicle on any road and no person shall drive, or direct, or allow such vehicle to be driven without snow chains fitted’

The fines for non-compliance are detailed below and the renter will be responsible for paying these direct to the local authorities.

Queenstown Lake District $150                          Milford Sound Road $750

Tolls

Tolls are included in the Standard Rates.

ACE vehicles are permitted to be taken on the ferries across The Cook Strait and Standard One Way Fees will apply as outlined in Section 7

All charges for the transportation of vehicles and passengers on either InterIslander or Bluebridge Ferries are the responsibility of the customer/ renter.

If the customer chooses to take the ACE vehicle on the ferry then only one booking needs to be made in the system eg; Auckland – Christchurch.

If the customers wish to leave the car on one island and collect on the other island, two separate bookings for each rental period will have to be made at the applicable daily rental rate. Eg: Auckland – Wellington and Picton – Christchurch

FLEET AVAILABILITY AND CONFIRMATION

All ACE Reservations will be confirmed subject to general availability at the time of reservation. Reservations can be made in the following way

Direct Connect XML/API Link

Ace offers partners direct connect XML/API capability allowing mutual systems to connect allowing for instant availability and reservation confirmation.

Online Booking Site

Reservations can be made through  www.acerentalcars.co.nz/travelpartners This booking platform allows instant availability and reservations confirmation.

Please contact  sales@acerentalcars.co.nz to set up this booking function and for a booking guide.

Note – A reservation is NOT confirmed unless you have a confirmation number from ACE.

ACE RENTAL CAR CONTACTS

Any queries in relation to the Ace Rental Cars Agent Terms and Conditions, should be directed in the first instance to the Sales department.

SALES:                          Email:  sales@acerentals.co.nz

RESERVATIONS:            Email:  reservations@acerentals.co.nz

CUSTOMER SERVICE:   Email:  customercare@acerentals.co.nz

ACE BRANCH LOCATION INFORMATION

Note: All Branches are closed on Christmas Day 25th December.